Frequently Asked Questions (FAQ)
Welcome! Check out our FAQs below for quick answers to common queries.
**What payment methods do you accept?**
We accept payments via major credit and debit cards including Visa, MasterCard, American Express, and Discover. Additionally, we also accept payments through PayPal for your convenience.
**Do you offer international shipping?**
No, we do not offer international shipping to select countries. Feel free to message us with your country and we'll be sure to notify you once we launch internationally.
**How long will it take for my order to arrive?**
Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders arrive with standard shipping within 3-5 business days not including weekends or holidays. We also offer express and economy shipping.
**What is your return policy?**
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return unworn, unwashed items with tags intact within 30 days of receipt for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions.
**How can I track my order?**
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through our website or the carrier's website.
**Are your products true to size?**
We strive to provide accurate sizing information for each item in our collection. However, fit may vary depending on the style and brand. We recommend referring to our size guide to find the best fit for you.
**Can I cancel or modify my order after it has been placed?**
Unfortunately, once an order has been placed, we are unable to cancel or modify it as our team works quickly to process orders for prompt shipment. We advise reviewing your order carefully before completing your purchase.
**How can I contact customer service for further assistance?**
If you have any further questions or need assistance, our friendly customer service team is here to help. You can reach us via email at customerservice@pikemla.com or through our Contact Us page on the website. We strive to respond to all inquiries within 24 hours.
**What payment methods do you accept?**
We accept payments via major credit and debit cards including Visa, MasterCard, American Express, and Discover. Additionally, we also accept payments through PayPal for your convenience.
**Do you offer international shipping?**
No, we do not offer international shipping to select countries. Feel free to message us with your country and we'll be sure to notify you once we launch internationally.
**How long will it take for my order to arrive?**
Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders arrive with standard shipping within 3-5 business days not including weekends or holidays. We also offer express and economy shipping.
**What is your return policy?**
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return unworn, unwashed items with tags intact within 30 days of receipt for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions.
**How can I track my order?**
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through our website or the carrier's website.
**Are your products true to size?**
We strive to provide accurate sizing information for each item in our collection. However, fit may vary depending on the style and brand. We recommend referring to our size guide to find the best fit for you.
**Can I cancel or modify my order after it has been placed?**
Unfortunately, once an order has been placed, we are unable to cancel or modify it as our team works quickly to process orders for prompt shipment. We advise reviewing your order carefully before completing your purchase.
**How can I contact customer service for further assistance?**
If you have any further questions or need assistance, our friendly customer service team is here to help. You can reach us via email at customerservice@pikemla.com or through our Contact Us page on the website. We strive to respond to all inquiries within 24 hours.